Quality & Compliance Officer (all genders)

As a Quality & Compliance Officer with a focus on regulatory compliance and quality assurance, you will play a pivotal role in ensuring the highest standards of quality and compliance within the organization. This position requires a keen attention to detail, regulatory knowledge, and strong communication skills to uphold the requirements and maintain quality across all operations.

Responsibilities

• Compliance Oversight
• • Monitor and ensure compliance with relevant regulatory standards and guidelines such as ISO, FAVV, and other industry-specific regulations.
• • Conduct regular audits and inspections of processes, facilities, and documentation to verify adherence to compliance requirements.
  • Collaborate with cross-functional teams to implement corrective and preventive actions (CAPAs) for any identified non-compliance issues.
• Documentation Management
• • Review and maintain documentation related to compliance and quality assurance, including Standard Operating Procedures (SOPs), work instructions, and quality records.
• • Ensure accuracy, completeness, and traceability of documentation related to operations, including internal audits and corrective actions.
  • Implement document control processes to manage revisions, approvals, and archival of quality documentation.
• Quality Assurance Activities
• • Perform risk assessments and quality risk management activities to identify and mitigate potential risks to service quality and operational integrity.
• • Conduct internal quality reviews and assessments to evaluate the effectiveness of quality systems and processes.
  • Support the investigation of deviations, out-of-specification results, and customer complaints, ensuring timely resolution and proper documentation.
• Training and Education
• • Deliver training programs on regulatory requirements, quality systems, and compliance standards for employees.
  • Provide guidance and support all employees to ensure a thorough understanding of their roles and responsibilities in maintaining compliance.
  • Stay updated on industry trends, regulatory changes, and best practices related to quality management.
• Continuous Improvement
• • Identify opportunities for process optimization and efficiency improvements while maintaining compliance with regulatory standards.
  • Lead or participate in quality improvement initiatives, root cause analyses, and implementation of corrections.
  • Monitor key performance indicators (KPIs) and quality metrics to assess the effectiveness of quality systems and drive continuous improvement efforts.

Requirements

Qualifications and education requirements

• Regulatory Knowledge
• • In-depth understanding of ISO standards, regulations and guidelines issued by regulatory authorities such as the FAVV, and other relevant agencies.
• • Knowledge of document control processes, deviation management, CAPA systems, and quality recordkeeping practices.
• Quality Management Systems (QMS)
• • Knowledge of QMS principles and practices and experience in developing and maintaining quality documentation, including Standard Operating Procedures (SOPs), and quality records.
• Training and Education
• • Experience in delivering training programs on quality systems, and compliance standards.
• Languages: Professional terminology in ENG, NL.
• Familiar with a variety of the field’s concepts, practices and procedures.
• Familiarity with MS Office, data analysis and visualization tools are a plus.
• Knowledge of relevant industry-specific technologies and trends.

Preferred skills

• Analytical Skills
• • Strong analytical and problem-solving skills to assess complex situations, identify root causes of quality issues, and propose effective solutions.
• • Attention to detail and data-driven decision-making to ensure accuracy and integrity in quality-related documentation and activities.
• Communication and Collaboration
• • Excellent communication skills, both verbal and written, to effectively communicate with cross-functional teams, management, and regulatory authorities.
  • Ability to collaborate with stakeholders across different departments to implement quality initiatives, address compliance issues, and drive continuous improvement.
  • Interpersonal skills to build relationships and foster a culture of quality and compliance within the organization.
• Proactive mindset for continuous improvement.
• Adaptability and Time Management
• • Ability to work independently, prioritize tasks, and manage multiple projects simultaneously in a fast-paced environment.
  • Flexibility to adapt to changing priorities, regulations, and business needs while maintaining focus on quality and compliance objectives.
  • Time management skills to meet deadlines of quality-related activities.
• Ethical Conduct and Integrity
• • Commitment to upholding ethical standards and integrity in all quality-related activities, including adherence to regulatory requirements and company policies.
  • Awareness of potential conflicts of interest or ethical dilemmas and ability to address them with professionalism and transparency.
• Continuous Learning and Professional Development
• • Willingness to stay updated on industry trends, regulatory changes, and best practices in pharmaceutical quality and distribution.
  • Commitment to ongoing professional development (fe. training, certifications, industry conferences).

Benefits

• Full-time contract, undetermined time.
• Attractive salary package, including 13th month.
• Flexible working hours.
• Meal vouchers and ecocheques.
• Hospitalization insurance + group insurance.
• Transport reimbursement according to CLA PC 226.
• 20 vacation days + 6 ADV days + 1 NXB day after 3 years + 1 CLA day after 1 year.
• Laptop, mobile phone and subscription.
• Free coffee, tea, water, soup.
• You will be part of a dynamic team.
• Benefits Plan (“MyChoice”).