SOC User Experience (UX) Analyst

ESOC User Experience (UX) Analyst

Location:
Mons, Belgium

Security Clearance:
NATO Secret

Reference No:
RFQ C004259 / Mons

Skills, knowledge, experience required:

• Higher vocational training in a relevant discipline with 2 years post-related experience OR a secondary educational qualification with 4 years post-related experience;
• Experience recognizing key user experience principles including usability, accessibility, and journey mapping;
• Experience collecting and analysing qualitative and quantitative user feedback related to IT support (compliments, complaints, user journey drop-off points).

Desirable:

• Demonstrated understanding of the ITIL-based service management and core service desk processes (incident, request, and knowledge);
• Experience conducting user journey mapping sessions to identify friction in digital service interactions (e.g., service portal, ticket submission);
• Experience collaborating with Service Desk and Knowledge Management teams to implement usability improvements.

Duties/role:

• Championing a culture of user-centric design in IT support operations;
• Monitoring user feedback channels;
• Analysing support interaction data.

Additional information:

If you are interested, for further information, please contact the point of contact for this offer.

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575
Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań – Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS, kapitał zakładowy wynosi: 73.852,80 złotych wpłacony w całości, TEL +48 616684500, FAX +48 616684501, www.vectorsynergy.com, info@vectorsynergy.com